Customized Products (Non-Returnable)

Return Policy

• Our return policy is valid for 7 days from the date of delivery.
• If 7 days have passed since your purchase, we cannot offer a refund or exchange.
• To be eligible for a return:
  • The item must be unused, unworn, and in the same condition as received.
  • The item must be returned in its original packaging.

Partial Refunds (If Applicable)

• Items returned in damaged condition not caused by us
• Items missing original parts or packaging
• Items returned after the 7-day return window

Refund Process

• Once your return is received and inspected, you will be notified via email regarding approval or rejection.
• If approved, you must share your Google Pay number for refund processing.
• Refunds will be processed via Google Pay within a reasonable number of business days after approval.

Late or Missing Refunds

1. Please recheck your Google Pay account.
2. Contact Google Pay support, as processing delays may occur.
3. If the issue persists, contact us at [email protected].

Sale Items

• Only regular-priced items are eligible for refunds.
• Sale or discounted items are non-refundable.

Exchange Policy

• We replace items only if they are defective or damaged.
• Exchanges for wrong items ordered by the customer are not allowed.
• To request an exchange, contact us at [email protected].

Shipping & Return Charges

• Customers are responsible for return shipping costs.
• Shipping charges are non-refundable.
• If a refund is approved, return shipping costs will be deducted from the refund.
• In case of defective products, shipping charges will be borne by the company.
• If the return is due to customer error (wrong product ordered), shipping charges must be borne by the customer.
• We currently do not offer reverse pickup. Customers must ship the product back themselves.
• Please ensure the product is packed securely to avoid damage during transit.

Cancellation Policy

• Cancellation requests must be submitted on the same date before 2:00 PM.
• Once a cancellation request is approved, a confirmation email with refund details will be sent.
• If the order has already been shipped, cancellation is not possible.
• Customers may refuse delivery if the product received is incorrect. Refunds will be processed within 7–10 business days after refusal (a cancellation request is mandatory).
• If the shipment is accepted, the product must be returned. Refunds will be processed only after the product is received, quality-checked, and approved.
• If the product is faulty, replacement will be issued instead of a refund.

Non-Returnable & Non-Exchangeable Cases

• Product disliked by the customer
• Wrong product ordered by the customer
• Color variation due to screen display differences
• Customized products (except defective items)

Color Disclaimer

Customer Support